FAQs

About Us

BeerCloud was established in April 2020 specifically to support Irish craft brewers. We genuinely think that Irish craft beer holds its own amongst the best in the world and our goal is to provide a one-stop-shop for craft beer nuts as well as and a fun and accessible introduction to craft beer for anyone interested in expanding their beery horizons. BeerCloud is the online off-license of Dead Centre Brewing in Athlone Co. Westmeath and we operate under our 7 day publicans license.
Category: About Us

No, you are buying from BeerCloud (a registered trading name of Dead Centre Brewing). However, we are buying direct from the breweries with no middle men allowing the breweries to get the most out of the transaction.

Category: About Us

Deliveries & Shipping

As of September 2020, our logistics are handled by DPD.

All our stock is held centrally in Athlone and each order is dispatched from us, as opposed to individually from brewers.

Shipping costs a flat €6 per order to anywhere on the island of Ireland. For information on shipments to other destinations, including Great Britain, mainland Europe & the USA, please Contact Us

For orders placed before 12 noon on a business day, our aim is to pack and ship your beer on the same day. Generally this means delivery on the next business day across the island of Ireland. For orders placed after 12 noon, or at the weekend, our aim is to pack and ship your beer on the next business day.

During busy periods e.g. pre-Christmas, order numbers can be high and our delivery times can be longer than standard. When this occurs we will post a site notice at the top of the home-page with a clear indication of expected delivery times.

Yes, we ship to the entire island of Ireland for a flat rate of €6.

We primarily ship to the island of Ireland. For destinations outside of the island of Ireland, please Contact Us

We aim to supply tracking information in all of our ‘Order Shipped’ emails. In addition to this DPD will contact you by text/email with details of your delivery ahead of time. If your order is significantly delayed (7 days +), please Contact Us and we will contact DPD on your behalf.

Other

To find the ABV of a particular beer, simply navigate to product page for that beer and click on the ‘Additional Information’ tab. In there you’ll find information on both the style of the beer, and the ABV.

Category: Other

We live in the era of internet shopping and busy delivery drivers. For the vast majority of orders, the delivery process works perfectly but, unfortunately, things do occasionally go wrong. Here in BeerCloud we want to be up front and honest with you about the issues that can occur when delivering your beer, as well as making clear our policy in each circumstance:

  • My Order Has Been Delivered to the Wrong Address – If this occurs please Contact Us as soon as you can and we will follow up with our delivery partner on your behalf;
  • The Tracking History for My Order Has Stopped Updating – In the event that there has been no update to the tracking history for more than 3 business days, please Contact Us and we will be happy to follow-up with our delivery partner on your behalf;
  • My Order Has Been Lost in Transit – In the event that our delivery partner verifies that your package has been lost, we will contact you give you the choice of receiving a replacement package, store credit or a full refund;
  • Some of My Order Has Arrived, But Some Is Missing – With larger orders, we frequently have to dispatch in multiple shipments. Sometimes this can mean that some parts of your order arrive ahead of others. If more than 3 business days have past since the first part of your order arrived, and the remainder still have not arrived, please Contact Us and we will follow up with our delivery partner on your behalf;
  • The Order That Arrived is Not What I Ordered – Oops! Looks like we goofed. Please Contact Us and we’ll see what we can do to sort this out for you.
  • My Package Has Been Damaged in Transit:
    • Minor Cosmetic Damage – From time to time boxes and cans can pick up minor cosmetic damage in transit e.g. ripped labels or dents. Please be assured that such damage does not affect the quality of the beer inside and so does not qualify for a refund or a replacement;
    • Substantial Damage – Occasionally a can/bottle can be subject to severe impact while in transit and can leak. In the event that your delivery contains a leaking item, you should refuse to accept it and instruct the delivery driver to “Return to Sender”. Upon receipt of the returned order, we will re-issue another order on your behalf, or alternatively provide you with store credit or a full refund.

 

 

Category: Other

From time to time, we will add a small selection of world beers or international craft beers. Variety…it’s the spice of life!

Category: Other

We can help you on that front no problem at all! Just Contact Us

Category: Other

Yes! For any product in out Beer Boxes or Gifts section, you will have the option of adding a note before you add the product to your cart. This note will then be hand-written by the BeerCloud team, on a premium gift card, and included with the delivery.

Category: Other

If you are thinking of placing a large number orders to a range of different addresses please Contact Us and we’d be happy to help.

Category: Other

Get in touch with us using our Contact Us page and we’ll be happy to help!

Category: Other

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